Freshworks is a business software platform that helps organizations manage customer service, IT service delivery, sales engagement, marketing activity, and employee support.
– Includes customer support tools for ticketing, omnichannel service, chat, knowledge management, and service reporting
– Provides IT service management capabilities through Freshservice for incidents, requests, assets, changes, and internal support workflows
– Offers CRM, sales, and marketing tools that help teams manage leads, contacts, pipelines, campaigns, and customer engagement
– Uses Freddy AI capabilities across products to assist with responses, automation, prioritization, and productivity
– Gives firms a modular platform that can support external client service, internal IT operations, and growth workflows without forcing every team into a single monolithic system.
